Frequently Asked Questions

Yes, we do. Our standard turn-key solutions are designed with flexibility in mind, allowing customization to meet specific project requirements. You can modify various features, such as camera frame rate, shooting parameters, lighting sequences, brightness, and even the shooting sequence itself. We also offer custom design solutions for mounting points, camera resolution adjustments, lighting configurations, and much more.

All newly purchased systems and components come with a 1-year warranty, ensuring peace of mind when you invest in our products. For those looking for longer-term coverage, extended warranty options are also available at an additional cost. Please note that cameras and workstations/servers are covered by the manufacturer. Our support team guarantees to get back to service inquiries no later than the next business day. You can reach us at 1 (604) 323-9221 or support@corbel3d.com. We’re here to help!

For full-body scanning systems, the average lead time is approximately 2 months. For 4D head systems, you can expect a lead time of around 3 months. These timelines allow us to ensure that each system is thoroughly tested and fully optimized before delivery.

Pricing can vary depending on the specifics of your products or services. We offer tailored solutions, so to get a better understanding of what that would be for your project, we recommend reaching out to us directly to discuss your needs. Our team will provide you with a personalized quote based on your project requirements.

Our proprietary software, “Corbel Scan Manager,” is highly integrated with our hardware system. This software allows you to manage camera parameters, control lighting, and define shot sequences, ensuring full synchronization between hardware and software for accurate data capture. Note that “Corbel Scan Manager” is designed to work in conjunction with our systems and is not available as standalone software. For 3D reconstruction and post-processing, we rely on industry-standard software, and we often provide post-processing training when delivering hardware to ensure that your team can maximize the system’s capabilities.

Yes, we do. We understand that some projects require more hands-on support, and for that reason, we offer on-site data capture services with our flexible mobile systems as a ideal solution for those who need precision data collected in specific locations. For hardware installations, our expert technicians will come to your site to install and calibrate the system, and will provide in-depth training to ensure you are fully equipped to operate the technology. Please contact us to discuss the logistics and details of our on-site services.

If you’re ready to get started, simply email us at info@corbel3d.com. One of our representatives will get in touch with you to discuss your project as soon as possible. When reaching out, please include key information such as your name, company, a brief overview of your project goals, and whether you’re interested in data capture or purchasing hardware. This will help us connect you with the right team member.